• Refunds and Return Policy

    Our goal is to provide a good and quality products and services to our customers. But due to some unavoidable circumstances, things may not go as planned and for this please contact us and we will try to make things right for you

    1. We are willing to coordinate, chat or email us if you received a factory defective item.

    2. Please give us opportunity to resolve any problem

    3. We don’t accept returns that are damage because of the courier’s mishandlings, but we could assist in resolving the issue.

    4. For replacement, the item should be in good condition before shipping it back to us.

    5. The buyer shall shoulder the shipment fee for returns/replacements (unless we are the one at fault (ex. wrong item received))

    6. Returns and refunds should be made within 7 days once you received the item

    7.Once your order has been dispatched from our warehouse and in-transit status a refund claim cannot be made.

    8.Refund request will only be approved once proven defective and we received the return item.

     

    This policy maybe updated from time to time